As a service company, Glaser Technology, Inc. is not tied to any single vendor, so our industry-certified project managers and network engineers recommend the software and hardware that will best fit the requirements of your company. Smaller companies can use us as a complete IT department, while larger organizations can draw on our expertise and quality personnel to supplement their in-house IT resources. From lightning-fast response in emergency situations, to planned projects, our people can meet all of your IT needs.
Planning
We provide a roadmap to success by working with you to develop a plan which resolves immediate issues and meets your future needs. In addition to assisting you with hardware and software acquisition, we can help you prepare a reasonable budget for your organization, set a timetable for implementation, and help you reduce downtime. Our people will listen closely to what you want, so we can provide a solution that fits perfectly with your desired goals, budget, and timeline.
Implementation
Our network engineers provide outstanding service installing and integrating software, PCs, servers, printers, routers, switches, wireless access points, and a variety of other hardware. On time, on budget, communicating with you for the duration of the project. From basic desktop fixes, to major rollouts in multiplatform environments; regardless of the size of the task, our people provide the best quality of service, because that's what our clients expect and deserve. If your primary contact is temporarily unavailable, a highly qualified teammate will provide emergency coverage. In this way, we provide our clients personalized service and the security of knowing that resources are always available.
Support
Every computer system needs maintenance - manufacturers create updates, new software revisions appear, and security issues such as new viruses can require fixes. We strive to make our client systems as trouble-free as possible, but the dynamic nature of the modern computer system requires ongoing support. Call our office during business hours, and you'll get a PERSON, not a message - someone who will make sure that your questions get answered, and that your issues are resolved as quickly as possible.
Relationships
The most effective technical person is one who is familiar with your environment. We recognize that it can be frustrating to deal with different people, so we assign a primary contact to each of our clients. If your primary contact is temporarily unavailable, a highly qualified teammate will provide emergency coverage. In this way, we provide our clients personalized service and the security of knowing that resources are always available. Our company is employee-owned, so everyone has a stake in the business and is motivated to be a long term employee - you can expect to see the same people working on your systems. Building lasting relationships is one of the best parts of our job - we truly enjoy seeing our clients benefit from our work.
